Privacy Policy for Aria Astros

At Aria Astros, we are committed to protecting the privacy and security of the personal information of our clients, website visitors, and anyone who interacts with our custom telescope design and fabrication, precision optical instrument crafting, musical instrument repair and restoration, acoustic engineering, star-gazing equipment sales, bespoke musical instrument creation, optical component resurfacing, soundproofing, and educational outreach programs. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data for our online platform.

1. Information We Collect

We collect various types of information in connection with the services we provide and your use of our site:

• Personal Data You Provide Directly: This includes information you submit when you request a quote, make a purchase, register for an event, sign up for our newsletter, contact customer support, or participate in surveys. This may include your name, contact details (e.g., mailing address, email address, telephone number), and any other information pertinent to your inquiry or service request.
• Technical and Usage Data: When you visit our online platform, we automatically collect certain information about your device and how you interact with our site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data. This helps us understand how our site is used and how we can improve it.
• Communication Data: Records of communications with us, including emails and telephone calls, are retained to assist with inquiries and improve our services.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Managing Services: To deliver our custom telescope design, optical instrument crafting, musical instrument repair, acoustic engineering, and other services, process your orders, and manage your account.
• Communication: To respond to your inquiries, provide customer support, send important updates about our services or terms, and deliver information you have requested.
• Improving Our Site and Services: To analyze usage patterns, diagnose technical problems, and improve the functionality and user experience of our online platform and the quality of our offerings.
• Marketing and Promotional Purposes: With your consent, to send you information about our new products, services, events, or educational outreach programs that may be of interest to you.
• Legal Compliance and Security: To comply with legal obligations, enforce our terms and conditions, and protect the security and integrity of our online platform and services.

3. Disclosure of Your Information

We do not sell your personal data. We may share your information with third parties in the following circumstances:

• Service Providers: We may engage third-party companies and individuals to facilitate our services (e.g., website hosting, analytics, payment processing, customer support). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as a business asset. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may disclose your personal data for any other purpose with your explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Data Protection Rights under GDPR (General Data Protection Regulation)

If you are located in the European Economic Area (EEA) or the UK, you have certain data protection rights:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below.

6. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including personal data, to Canada and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

7. Links to Other Sites

Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Additional Information and Contact Details

For any questions about this Privacy Policy or our data protection practices, please contact us: